GGPCi ADMIN STUDY CLUB
Building Resilience from the Front Desk to the Back Office
Welcome to the 2025-2026 GGPCi Admin Study Club!
Running a dental practice isn’t just about delivering great patient care — it’s about keeping every part of the business strong, secure, and thriving. As the office manager, you’re at the center of it all: managing people, protecting patient data, keeping the schedule full, and ensuring the practice stays financially healthy.
This year, the GGPCi Admin Study Club theme — Protecting Your Assets — is built with you in mind. We’ve gathered top experts to share practical tools and strategies that will strengthen your systems, support your team, and safeguard your practice’s most valuable resources — from the front desk to the operatory. You’ll leave each session with actionable ideas you can implement right away to reduce risk, boost efficiency, and set your practice up for long-term
UPCOMING EVENT
UPCOMING EVENT
Wednesday, May 13
12:00-1:00pm Pacific
2:00-3:00pm Central
3:00-4:00pm Eastern
Focus: Protecting Your Cash Flow
Lecture up to 1.5 hours
AGD Subject code: 550; Practice Management & Human Relations
Disclosure: Kim is employed at GG Practice Coaching & Development as lead coach and Human Resources expert and Kim is a certified HR consultant with Bent Erickson & Associates.
Recommended audience: Dentists, office managers, admin practice leaders. This course is suitable for all dental professionals regardless of experience.
About Kim: Passionate about dental health and practice management, Kimberly has dedicated over 22 years to the dental industry. With a strong foundation as an administrative assistant in general dentistry, she honed her expertise in specialty practice, specifically in periodontics. As the practice manager and then Director of Operation for Implant & Periodontal Associates Northwest, Kimberly successfully led both the Tri-Cities and Seattle locations for 11 years. Her commitment to professional growth extended beyond her role, as she also served as a Seattle Study Club Coordinator during this time. Now a seasoned coach at GG Practice Coaching & Development, Kimberly continues to empower dental practices to reach new heights of efficiency and excellence.
Onboarding That Sticks: Setting New Hires Up for Success from Day One
With so many practices actively hiring and bringing on new team members, effective onboarding has never been more critical. This one-hour virtual session, led by Kim, is designed to help office managers and admin leaders ensure their onboarding process is structured, consistent, and impactful from the start. We’ll walk through what should be happening in those first days and weeks—from clear expectations and training flow to culture integration and accountability—so new hires feel confident, supported, and ready to contribute. Whether you’re onboarding right now or preparing to, this session will help you avoid common gaps and set your team up for long-term success.
Learning Objectives:
Identify the key components of an effective onboarding process, including what should occur in the first 30–90 days to support clarity, confidence, and performance.
Implement a structured onboarding framework that ensures consistency, strengthens team culture, and accelerates new hire integration into the practice.
CALENDAR OF EVENTS
CALENDAR OF EVENTS
Friday, October 3
9:30am- 11:00am Pacific 11:30am-1:00pm Central 12:30-2:00pm Eastern
Focus: Safeguarding Practice Revenue
Smart Insurance Administration For Leaders with Teresa Duncan, MS
Today’s practice leader knows that insurance is more than just codes and appeals. Buckle up for a discussion on trends in benefit coverage, network leasing and insurance legislative issues. To best plan for your practice’s success, you’ll need to be aware of how changes in benefit designs can affect your patient conversations and cash flow.
We’ll also cover consumer behavior so you can have better financial discussions with your insurance-driven patients.
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Strategize your participation with carriers (or non-participation!)
Consider the impact of insurance trends on your revenue.
Craft more effective insurance benefit conversations with your patients.
Understand insurance’s impact on your revenue cycle.
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With over 25 years of healthcare experience, Teresa addresses topics such as Insurance Systems, Office Manager Training and Patient Conversations. Her memberships include Dental Entrepreneurial Women and the National Association of Dental Plans. She has been named one of the Top 25 Women in Dentistry and is the author of Moving Your Patients to Yes: Easy Insurance Conversations as well as a contributing author to the ADA’s Annual CDT Companion Guide™. Her podcasts “Nobody Told Me That!” and “Chew On This!” provide regular coding and management updates. Teresa received her Master’s Degree in Healthcare Management.
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Lecture up to 1.5 hours
AGD Subject code: 554; Dental Insurance (Practice Management)
Disclosure: Teresa is the owner and President of Odyssey Management and sometime receives financial sponsorship from CareCredit.
Recommended audience: Dentists, office managers, admin leaders, insurance and billing coordinators. This course is suitable for all dental professionals regardless of experience.
Lecture, up to 1.5 hour
Lecture, up to 1.5 hour
Friday, October 24
9:30am- 11:00am Pacific 11:30am-1:00pm Central 12:30-2:00pm Eastern
Focus: Medical Billing as a Financial Asset
The What, Why, and How of Medical Billing with Laurie Owens
Medical billing can feel confusing, but it doesn’t have to be. When used the right way, it helps patients get the care they need, makes sure your practice is paid fairly, and supports growth. This webinar gives a straightforward look at what medical billing is, how it helps patients and practices alike, and how to put it into place in your practice. You’ll learn the basics of billing, how dental and medical coverage connect, and how to avoid mistakes that lead to denied claims or lost income.
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Learning Outcomes
By the end of this webinar, you will be able to:
Use medical billing to help your practice earn more.
Bill the right way so your team and patients have less financial stress.
Cut down on denied claims, and increase payments.
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Laurie Owens, CPC, CPB, Director of Medical Billing Education for PPO Profits, brings over 20 years of experience educating dental practices on billing medical insurance and the techniques to get claims paid. Laurie believes that patients should be able to utilize their medical insurance for procedures due to oral systemic conditions. Through on-site training, medical billing for dentistry courses, follow-up consulting, along with Seattle Study club, ACT Dental, and AADOM lectures, Laurie has assisted dental practices in successfully billing insurance to collect benefits that would have otherwise been unclaimed. Her training on medical billing has increased practice revenue and patient satisfaction.
Tuesday, November 11
12:00-1:00pm Pacific 2:00-3:00pm Central 3:00-4:00pm Eastern
Focus: Hospitality as Risk Management
Protecting Retention, Reputation, and Referrals with Kim Bates
Exceptional hospitality isn’t just a “nice to have”—it’s a powerful form of risk management. This session explores how creating thoughtful, personalized experiences for patients and team members directly safeguards three of your practice’s most valuable assets: patient retention, your reputation in the community, and the referrals that fuel long-term growth. We’ll look at practical ways office managers can apply the principles of “unreasonable hospitality” to turn everyday interactions into memorable moments that strengthen loyalty, elevate trust, and protect the practice from avoidable losses.
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By the end of this session, participants will be able to:
Explain how hospitality serves as a proactive strategy to safeguard patient retention, reputation, and referrals.
Apply practical techniques of “unreasonable hospitality” to everyday interactions with patients and team members.
Develop strategies to integrate hospitality into office culture as a form of risk management and long-term growth.
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Passionate about dental health and practice management, Kimberly has dedicated over 22 years to the dental industry. With a strong foundation as an administrative assistant in general dentistry, she honed her expertise in specialty practice, specifically in periodontics. As the practice manager and then Director of Operation for Implant & Periodontal Associates Northwest, Kimberly successfully led both the Tri-Cities and Seattle locations for 11 years. Her commitment to professional growth extended beyond her role, as she also served as a Seattle Study Club Coordinator during this time. Now a seasoned coach at GG Practice Coaching & Development, Kimberly continues to empower dental practices to reach new heights of efficiency and excellence.
Kim is a certified HR consultant with Bent Erickson & Associates.
Wednesday, January 14
12:00-1:00pm Pacific 2:00-3:00pm Central 3:00-4:00pm Eastern
Focus: Protecting Your People Assets
Workplace Culture, Leadership & HR Risk Management
Your team is one of your greatest assets—and also one of your biggest risks if culture, leadership, and HR practices aren’t managed well. This session explores how to foster a healthy workplace culture, strengthen leadership skills, and reduce HR risks that can lead to turnover, conflict, or even liability. Protecting your people protects your practice.
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By the end of this session, participants will be able to:
Identify and minimize HR risks before they turn into real problems
Protect your people and your practice through proactive leadership
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Passionate about dental health and practice management, Kimberly has dedicated over 22 years to the dental industry. With a strong foundation as an administrative assistant in general dentistry, she honed her expertise in specialty practice, specifically in periodontics. As the practice manager and then Director of Operation for Implant & Periodontal Associates Northwest, Kimberly successfully led both the Tri-Cities and Seattle locations for 11 years. Her commitment to professional growth extended beyond her role, as she also served as a Seattle Study Club Coordinator during this time. Now a seasoned coach at GG Practice Coaching & Development, Kimberly continues to empower dental practices to reach new heights of efficiency and excellence.
Kim is a certified HR consultant with Bent Erickson & Associates.
Wednesday, February 25
12:00-1:00pm Pacific
2:00-3:00pm Central
3:00-4:00pm Eastern
Focus: Protecting Your Culture
Program for: OMs & Tx Plan Coordinators
From Awkward to Engaged: Team Activities That Work
This interactive virtual workshop gives dental office managers fun, easy-to-run team activities they can immediately use in person to protect one of the practice’s most important assets—its culture. Led by the GGPC team, this session feels like a hands-on lab, walking participants through icebreakers, pair-and-share exercises, and simple team activities that strengthen connection, improve communication, and keep small issues from quietly eroding trust. You’ll experience the activities yourself, adapt them in real time, and leave with a toolkit of ideas that make meetings more engaging, teams more aligned, and culture something you actively protect—not something you hope holds together.
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By the end of this session, attendees should be able to
Lead fun, effective team activities that increase participation, connection, and cultural alignment in in-person dental teams
Demonstrate facilitation techniques that support communication, reduce friction, and help sustain a healthy team culture.
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Kim Bates draws on her background as a former dental coordinator, office manager, and coach to help managers translate team engagement into everyday leadership behaviors that strengthen communication, accountability, and culture.
Tiffany Dalton, DAADOM brings a background as a long-time practice administrator and AADOM leader, now channeling her passion for dentistry into helping office managers build stronger teams and healthier practice cultures through her work with GGPC.
Shaida Haberlach, Director of Operations with GGPC, brings more than 20 years of experience planning and leading dental-specific programs, blending logistics, energy, and real-world practicality to create sessions that are engaging, well-run, and genuinely impactful for teams.
Wednesday, March 18
12:00-1:00pm Pacific
2:00-3:00pm Central
3:00-4:00pm Eastern
Focus: Protecting Your Cash Flow
The Science of Case Presentation
Protecting your assets isn’t just about managing what you already have—it’s also about creating consistent growth. In this program, you’ll learn the psychology and communication techniques that drive stronger case acceptance, build trust with patients, and ensure the long-term sustainability of your practice.
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By the end of this session, participants will be able to:
Identify key factors that contribute to outstanding accounts receivable and cash flow challenges within a dental practice.
Implement proven strategies to streamline collections processes, reduce accounts receivable, and protect the practice from unnecessary financial strain.
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Vice President of Strategic Alliances at CareCredit
Sameer Bhasin, Vice President of Strategic Alliances at CareCredit, is responsible for working with dentistry’s key opinion leaders and educators to gather the latest insights and trends. Previously, Mr. Bhasin held positions as a CareCredit Practice Development Manager and Regional Sales Manager where he acquired more than a decade of front line practice experience. He holds both a Bachelor’s Degree and Master’s Degree in Business and an MBA in Healthcare Administration.
To get connected with a CareCredit Practice Development Manager, simply contact Sameer at sbhasin@carecredit.com.
Wednesday, April 15
12:00-1:00pm Pacific
2:00-3:00pm Central
3:00-4:00pm Eastern
Focus: Protecting Your Revenue
Top 10 Tips to Get Paid Faster
Cash flow is the lifeblood of your practice. This session gives you proven strategies to reduce outstanding accounts receivable, streamline your collections process, and protect your practice from unnecessary financial strain.
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By the end of this session, participants will be able to:
Understand the benefits of outsourcing insurance
Identify and address common misconceptions about outsourcing insurance and its impact on dental practice operations
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Ashley Bond, Co-Founder & Chief Dental Billing Officer at Wisdom, leads our billing team, focusing on innovative solutions and training for enhanced service quality and efficiency. Previously, Ashley founded Bond Dental Billing, where she developed a nationwide billing service from her initial experience in her father's dental practice. Ashley is a proud member of the ASCA, SCN, demonstrating her commitment to professional development and excellence in the dental billing community. Ashley is passionate about continuing education in the dental community, and contributes in both editorial, and speaking capacities.
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Lecture up to 1.5 hours
AGD Subject code: 552; Financial Management (Practice Management)
Disclosure: Ashley is co-founder and chief dental billing officer at Wisdom.
Recommended audience: Dentists, office managers, admin leaders, insurance and billing coordinators. This course is suitable for all dental professionals regardless of experience.
